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Terms of Service

1. Scope

The following terms and conditions apply to all orders via our homepage or other communication channels such as social media, email, telephone, personal orders.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with pure.raw.simple.

When the products are posted on our website (, we are submitting a binding offer to conclude a contract for these items. An order for our products is currently only offered by email. An invoice will be sent via email. After receipt of the payment in our account, the ordered products will be shipped.

3. Contract language, contract text storage


The languages available for the conclusion of the contract are German. The contract text is not stored by us.

4. Terms of delivery

In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs by contacting us. We only deliver by post. It is normally not possible to collect the goods yourself. However, for the sake of the environment, an exception can be made in the case of spatial proximity. We are currently also working on shop partners, but they only serve as a pick-up station. Payment only in advance! We do not deliver to packing stations.

5. Payment

The following payment methods are generally available on our website:

Payment in advance
If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

If you have chosen the PayPal payment method, in order to be able to pay the invoice amount, you must be registered there or first register and legitimize with your access data. The payment transaction is automatically carried out by PayPal immediately after the payment order has been confirmed.

6. Retention of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Please document the transport damage immediately after you have noticed it and send the documentation to us by email. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

8. Warranties and Guarantees

The statutory warranty and guarantee periods apply. No additional guarantees are given!

9. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable for injury to life, limb or health, for willful or grossly negligent breach of duty, for guarantee promises, if agreed, or insofar as the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. In addition, claims for damages are excluded.

10. Dispute Resolution

> The European Commission provides a platform for online dispute resolution, which you can find here
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

The place of jurisdiction is Graz.

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